Just about every business saw some form of change as a result of COVID-19 and the first wave of lockdown restrictions. While many of these restrictions have been lifted, businesses are still left to adjust accordingly. One of the most challenging positions within a business throughout these times has been human resource positions, particularly those focusing on the health benefits policies of employees. This post will detail some of the ways employees and HR professionals have had to adapt as a result of COVID-19, in addition to ways to simplify the health benefit enrollment process.
It can be difficult for employees to prioritize their health benefits, especially at the start of a nationwide pandemic. With every employee thinking about how to remain safe, not much thought is being put into how they should leverage their health benefits. Despite this, employers are responsible for developing a way to keep employees in the know regarding complex information concerning their benefits. Except now it’s forced to be done digitally.
Going remote has made it clear that some businesses may require a new approach to ensure their employees are receiving all the benefits details they need to continue making the best decisions for the health of themselves and their families. One way to effectively ensure this is through a partnership with a business process outsourcing provider. These professionals offer solutions that can improve employee engagement throughout open enrollment periods.
Adjusting The Approach Accordingly
Working within the new normal created by COVID-19 means that HR professionals have to bring new tactics to the table. It is no longer enough to hand out brochures or hold in-person meetings to explain healthcare benefits. With so many people working remotely, there needs to be an open enrollment process that balances technology and high-tech guidance from experts to ensure the best results.
The first step for this process is to digitally send out all of the information regarding enrollment and the policies available for employees. Once distributed, a virtual event hosted by HR should be scheduled for the sake of keeping employees informed regarding the steps that will follow. These meetings are also great for employees who have lingering questions regarding the plans offered. Any questions can be answered via live experts and live chat throughout the meeting, which can make all the difference in maintaining high enrollment.
All of this is made possible through the right partnership. The right partner is capable of improving a number of organizations’ open enrollment processes. With these BPO providers’ expertise, in connection with the cooperation of your organization, organizations are much more likely to make substantial improvements to their enrollment processes. Hoping to learn more about these BPO providers? Check out the infographic featured alongside this post from Conduent to learn more about employee engagement in your open enrollment process.